Finding Answers
The Tenjin administration website has been designed to be as intuitive as possible with contextual help tips always at hand. If additional help is required, the Biomni community website contains a comprehensive listing of frequently asked questions and should be your first port of call for additional information.
Support Requests
If you can’t find the information you need, Biomni Support can be contacted by one of two means; submit a request on the community website or send an email to support@biomni.test. The Biomni support team will reply to your request as soon as possible, usually the next business day.
Support Limitations
Issues resulting from your use of third-party integrations, APIs, or your custom code may be outside the scope of support, but we are always available to advise.
Service Availability
Tenjin is a SAAS product built on the Microsoft Azure cloud. Customers are allocated to a Tenjin instance based on geography and regional requirements. Tenjin employs several serverless services within Azure and these depend on the skills enabled and configurations made by the customer. System availability is linked to the availability of the underlying Azure services in use.
Upgrades
Every Tenjin instance is upgraded monthly using procedures that ensure customer configuration and data is never compromised. A Virtual Assistant will always continue to function after a Tenjin upgrade. During the upgrade process there could be several minutes of service interruption which Biomni try to keep to the absolute minimum.